HEALTHHERO

FIRST THINGS FIRST

Before we can add HealthHero onto your membership, we'll need you to read through these terms. If you're happy to proceed, hit the link below to complete our quick enquiry form and we'll take care of the rest. 

HealthHero is included free of charge for the new commitment period of any existing member who chooses to recommit to a new 12 month agreement on a gold results, off peak results, gold annual and off peak annual membership.

Existing members must be paying current member pricing/move to current new member pricing in order to be eligible for HealthHero in this example [i.e. not an old or discounted rate].HealthHero may be purchased for a fee of £5 p/m for any member who wishes to access this benefit and does not wish to enter into a new 12 month agreement on one of the above mentioned membership options.

For clarity, HealthHero is not free of charge for Gold Flexible, Off Peak Flexible, Student, Young Person, 14-15 years, 55+, Weekend, Juniors, 6 month results and corporate discount membership types

Access for members to HealthHero will commence from start date of the HealthHero add-on. Eligible members will receive an email confirmation when access to HealthHero becomes available. 

Advance paid members who took out their membership prior to this service being offered may add-on HealthHero for £5p/m for the remainder of their advance paid membership. HealthHero will then be included within the next renewal, on selected memberships at full headline rate. 

HealthHero operates as an independent third party, Village acts as an introductory between Village Members and HealthHero.  Village accepts no liability for any services offered by HealthHero.

Village reserves the right to remove HealthHero at any point, without prior notice.

Access to HealthHero is via a portal which can be found in the members area and directed to within the Village Gym App. Your access code updates monthly and is emailed to you at the start of each calendar month. 

Access to HealthHero is only available in months where your membership is active and paid for. HealthHero access is not available, for example, when the membership is frozen or in arrears. 

HealthHero free of charge will not auto-enroll at the end of the commitment period into a paid add-on. You may however, at that time, choose to extend HealthHero on one of the options available to you then; which for example could include, recommit for another 12 months to get it free of charge, or choose the chargeable option at £5/pm without extending your commitment period.

Further standard terms and conditions apply.

If you're happy to get going, please complete this quick form.

LET'S GO!

READY TO RECOMMIT?

No problem, you'll recommit to another 12 months of membership, at a non-discounted rate. 

Grab a cuppa and have a read through these terms before we get started...

In agreeing to take up this service, we confirm the changes will be made to your membership account and give advance notice of payments as follows:   

If you are paying monthly & choose to recommit to a new 12 month agreement for HealthHero free of charge :

• As appropriate [i.e. you are not already on a gold or off peak results subscription], your membership will be upgraded to a results membership with similar access times.
• If you already have a gold or off peak results membership, your commitment period will be extended by 12 months.
• Your subscription fees will increase to the current headline rate from 1st of the following month, if you are currently paying less than our headline rate as advertised online.  Details of our current non discounted fees can be found here.
• If you have chosen to add this service after the 25th of the month and increased membership fees are applicable, the increased membership fees will be collected on the 1st of the month after, via direct debit, along with that month's payment. [this is due to being past the direct debit collection cut off date]
• If you have a cancelled direct debit instruction, we will reinstate it to collect your monthly fees.

To manage your membership account, you can access your online account here. Once logged in, choose Menu & My Account.

If you're happy for us to make these changes to your account, please fill in this quick form, we'll take care of the rest. 

LET'S GO!

PAID IN ADVANCE?

No problem, we can add HealthHero onto your membership for £5 per month for the remainder of the time you've paid for.  So we're clear, you agree for the following changes to be made to your membership account, with the addition of HealthHero for £5 per month. 

Please take a minute to read through the terms before you proceed...

In agreeing to take up this service, we confirm the changes will be made to your membership account and give advance notice of payments as follows:   

If you have paid in advance for your membership, you will be charged at £5 per month for the remainder of your paid for period, to add HealthHero:

• The chargeable HealthHero add-on will be added to your membership following your request and pro rata add-on fees raised to your end date are payable immediately.
• You will be emailed a link to pay the additional fees due for your paid for period. For example if 6 months remain of your paid for period, then your one off payment will be £30.00.
• The HealthHero add-on will have the same end date as your membership.

To manage your membership account, you can access your online account here. Once logged in, choose Menu & My Account.

If you're happy with the terms, please complete this quick form and we'll take care of the rest. 

LET'S GO!