In the event that you have any reason to complain or have any comments, you must immediately inform the hotel in question. Any verbal notification must be put in writing. If you remain dissatisfied, you must write to Customer Services within 21 days at the end of your stay giving full details of your complaint:
Customer Services
Village Hotels
Cygnet Court
Ground Floor, 230 Cygnet House
Centre Park, Warrington, WA1 1PP
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