These terms and conditions are in addition to the terms and conditions of your membership terms and conditions.
We reserve the right to amend and or change these terms and conditions.
We are VUR Village Trading No.1 Limited, trading as Village Hotel, a company registered in England and Wales. Our company registration number is 00418878 and our registered office is Cygnet Court, Ground Floor, 230 Cygnet House, Centre Park, Warrington, Cheshire WA1 1PP.
It is important for you to notify us of any medical conditions that may affect your ability to take part in physical training.
Village is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
All payments of personal training bookings must be made at the gym reception and not directly with your chosen trainer.
Sessions are approximately one hour in duration unless otherwise agreed with your trainer with the exception of the 30 minute package.
Payments must be made in advance of any personal training sessions taking place.
All personal training packs/block bookings are subject to the following period of expiry:
30 minute and 1 hour packages = 1 month from date of purchase
4 x 1 hour packages = 2 months from date of purchase
10 x 1 hour packages = 4 months from date of purchase
15 x 1 hour packages = 6 months from date of purchase (only available at selected clubs)
If you need to cancel a session that you have booked, you must give a minimum of 24 hours’ notice of cancellation. Failure to do will result in your sessions being charged for in full at the session rate. If for any reason we need to cancel your appointment within 24 hours, your next session will be delivered free of charge.
If you are unable to complete your sessions due to medical reasons a refund may be available for any remaining sessions. You will need to provide us with evidence explaining that you are unable to continue for medical reasons including a time frame for these restrictions prior to a refund being given (i.e. a doctors letter).
Refunds cannot be provided under any other circumstances.
If your personal trainer is on holiday or otherwise absent, please contact the club manager and you will allocated a temporary trainer for the duration of any absence. Sessions must still be used within your normal validity period unless otherwise agreed.
Should your trainer leave our employment the club manager will allocate you another trainer and will supply them with your complete training history. Refunds will not be provided under these circumstances.
If you decide to terminate your membership with Village Gym, no refunds will be given for any unused sessions.
Your trainer is responsible for being on time, organised, in the correct uniform and ready to start the session at the scheduled time.
If your trainer is less than 10 minutes late for your session he/she will be required to still complete the full session.
If your trainer is more than 10 minutes late for your session you will receive one free session, arranged at a mutually convenient time for you and your trainer.
If you are more than 20 minutes late, your training session may be cancelled and you will be charged for the full session rate.
If you would like to change trainers for any reason, please contact the club manager and he/she will be happy to assist you with the transition.
Should you experience any pain, discomfort or injury during any of your sessions, please let your trainer know immediately who will take appropriate action.
Prior to or during the course of your training, health concerns may arise that may require further input from your doctor, physiotherapist, or other healthcare professions. If such concerns arise you should consult an appropriate health care professional before continuing your training sessions.
Please be aware that whilst your trainer is experienced in their field they are not health care professionals and cannot diagnose and/or prescribe treatment for any form of injury, disease, or any other medical problem.
You have opted in to the terms and conditions above when purchasing person training with Village Gym. if there is anything that requires further explanation, please contact us.
All Personal Training Taster Sessions are a maximum of 30 minutes in duration.
Personal Training Taster Sessions must be booked via the app or at leisure reception in club.
A maximum of x1 taster session per person in any 3 month period.
Taster Sessions have no monetary value and can not be refunded or exchanged for any other product/service.
